PRIVACY POLICY

Last updated: November 2025

1. Introduction

LG Smith Design respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or contact us regarding design and drafting services.

By using this website or submitting an enquiry, you agree to the terms set out in this policy.

2. Information We Collect

We may collect and store the following information when you use our contact forms or communicate with us directly:

  • Name

  • Email address

  • Phone number (optional)

  • Project details or enquiry message

  • Uploaded files or reference materials (if provided)

We do not collect unnecessary personal data and only retain the information required to respond to your enquiry or carry out agreed work.

3. How We Use Your Information

Your information is used for the following purposes:

  • To respond to enquiries and provide quotations

  • To manage ongoing projects and communicate with clients

  • To send invoices, updates, or project documentation

  • To maintain records for accounting and legal compliance

We will never sell or share your information with third parties for marketing purposes.
Information may only be shared with trusted partners (e.g., engineers, fabricators, or suppliers) where necessary for your project — and only with your consent.

4. Data Storage & Security

All personal and project data is stored securely on password-protected systems and cloud storage.
We take reasonable precautions to prevent loss, misuse, or unauthorised access to your data.
Data is retained only for as long as necessary to fulfil project or legal requirements.

5. Cookies & Website Analytics

Our website may use basic cookies or analytics tools to improve performance and understand visitor traffic.
Cookies do not collect identifiable personal information.
You can disable cookies through your browser settings at any time.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally possible)

  • Withdraw consent for us to contact you

To exercise these rights, please contact us at support@lgsmithdesign.com.

7. Third-Party Links

Our website may contain links to external websites.
LG Smith Design is not responsible for the privacy practices or content of those sites.
We encourage you to review their privacy policies when visiting external links.

8. Changes to This Policy

LG Smith Design may update this Privacy Policy from time to time to reflect legal or operational changes.
The most recent version will always be available on our website.

9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

LG Smith Design
Email: support@lgsmithdesign.com
Website: www.lgsmithdesign.com

© 2025 LG Smith Design. All rights reserved.